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Support Policy

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The Avantext Customer Support group strives to provide the best quality and timely support to users of all products sold by Avantext. Those products include the following:

Airworthiness Directives Library
TechPubs Maintenance Libraries
Advisory Circular CD

Avantext Customer Support Representatives are available from 8:00 am to 6:00 pm Monday through Thursday and 8:00 am to 5:30 pm on Friday Eastern Time (GMT – 5). Users who contact Avantext outside of those hours will be responded to as quickly as possible on the next business day. In 2010, Avantext offices are closed on the following days: May 31, July 5, September 6, November 25 & 26, December 24 and December 31.

Customer support can be reached in the following ways:

US and Canada Customers: 800-411-6355
International Customers: 1-610-862-1054
Email: support@avantext.com
On the web: (link to knowledge base)

Avantext Customer Support Representatives are trained and able to assist you with issues including:

• Installation of Avantext products
• Use of Avantext products
• Management of any malfunctions of Avantext products
• Issues with shipments of products

Note: Avantext can only support users with active, paid subscriptions and licenses.

Avantext Customer Support Representatives cannot assist you with the following:

• Issues related to a computer’s hardware
• Issues related to how other applications work
• Issues related to a computer’s operating system
• Issues with the interpretation of technical publications; questions about how to accomplish a repair or make use of OEM publications in maintenance work; or questions and problems related to ordering or using equipment and parts.
• Questions about FAA compliance requirements or interpreting the contents of FAA-issued documents.